CUSTOMER INFORMATION
Cancellation rights
Clear information for your roofing project.
Last updated: 30 October 2026
When a cooling-off period applies
Many consumer service contracts agreed online, by telephone under an organised distance-sales arrangement, or at your home carry a 14-day cancellation period. For a service contract this generally ends 14 days after the day the contract was made. Classification and statutory exceptions matter; not every contract has the same cancellation rights. Statutory rights relating to defective work are separate.
How to cancel
Tell Sky Shield Roofing Contractors Ltd clearly that you wish to cancel. You may use the printable cancellation form, but you do not have to. Send the notice to 10 Oak Lane, Crays Hill, Billericay, England, CM11 2YH. You may also telephone using the contact details below; keep a copy or record of your notice and when it was sent. You need to communicate your decision before the cancellation period expires.
Write to Sky Shield Roofing Contractors Ltd, 10 Oak Lane, Crays Hill, Billericay, England, CM11 2YH. Telephone 0333 335 7564 or 01268 949 380. Mobile / WhatsApp: 07818 908570. Please include your name, property address and any quotation or invoice reference. The registered office is a correspondence address; visits are by prior arrangement.
Starting work during the cancellation period
Work during the cooling-off period should start only after an express request and the required information. For an off-premises contract, the request must be on a durable medium. If you later cancel, you may owe a proportionate amount for services supplied at your express request before cancellation, where the legal conditions are met. If the required information or request is missing, you may not have to pay for that early service. The right is lost on full performance only where the necessary prior request/consent and acknowledgement have been obtained. Starting work alone does not remove the right.
Urgent repairs
A specific exception may apply when you expressly request a visit for urgent repairs or maintenance. It is limited to the work and replacement parts necessary for that urgent request. Extra work and goods beyond that scope are not automatically covered by the exception. A roof problem is not a blanket waiver for an entire re-roofing contract.
Refunds and missing information
Where a statutory cancellation is valid, reimbursement must be made without undue delay and generally within 14 days of being informed, subject to the rules for any goods and lawful deductions. Use the original payment method unless another method is expressly agreed, without a refund fee. Failure to provide required cancellation information can extend the cancellation period by up to 12 months.
Outside statutory cooling-off rights
Contact the company to discuss cancellation. Any contractual cancellation charge must be fair and lawful, taking account of actual loss and reasonable steps to reduce it. Nothing on this page limits rights for defective goods or services.